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Faq

Gift Related

Can the product be personalized?

Yes! The product can be gift wrapped. For gift wrapping the checkbox option has to be selected before checkout.

Cart Related
Tip: If your Shopping Cart is empty or items are missing from it, it is likely that you are not logged into your account.

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place your order and receive an e-mail confirmation that we’ve received your order.

You can modify an item in your Shopping Cart:

  • To change the quantity, enter a number in the Quantity box and click Update.

Note: We strive to provide customers with great prices, and sometimes that means we limit quantity to ensure that the majority of customers have an opportunity to order products that have very low prices or a limited supply. We may also adjust your quantity in checkout to reflect your recent purchases of a quantity-limited item.

If the product has a minimum order quantity specified, then you cannot order a quantity that is less than the minimum quantity limit. If you do so, the minimum order quantity will be updated automatically to minimum allowable during checkout.

Payment Related

Payments could fail due to the following reasons:

  • You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, 3D secure PIN and expiry date. In case of an American Express card, your transaction could fail if your billing address pincode is incorrect.
  • The card details you provided are no longer valid or need to be updated.
  • Your bank is going through an outage.
  • You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
  • The connection between Amazon and your Bank failed due to some technical issues and the transaction couldn’t be completed.
  • Your card may be blocked for online transactions.
  • You might be using a card that is not accepted on Amazon.in currently. Find out what cards are accepted here.

In any of the above cases, you’ll have the option to Revise Payment in Your Account. In any of these cases we’ll send you an e-mail to notify you of the payment failure.

You could also receive a payment pending message due to the following reasons:

  • Payment confirmation pending: If you paid for your order using net banking, we may be awaiting the payment confirmation from your bank. This can sometimes take few days. For immediate status, contact your bank.
  • Problem in contacting your bank or credit card: Sometimes we may be unable to contact your bank or card issuer which can cause delay. If so, you will receive an e-mail from us.
  • Incomplete payment: If your initial payment attempt was unsuccessful, your payment might stay in pending stage. In such cases, try to revise the payment when you receive an e-mail from us, so that we can process your order immediately.

Note: If your payment is still processing, you will see a “We haven’t received payment confirmation from your bank or credit card yet”. In such cases, do not attempt paying a second time unless you’re sure that your payment failed. If you accidentally pay twice, we’ll refund your extra payment within a few days.

Cancellation

Once the payment has been processed, can I cancel my order?

Unfortunately, the payment cannot be canceled. Once the payment has been made, we immediately start working on the order, which includes ordering of the leather in many colors, fittings, die-cutting of the leather and other production activities involved.

Personalized Message

Can you personalize gift tag?

Yes! We can personalize the gift tag limited to 80 characters including name and message.

The gift tag will be made out of genuine leather with embossed characters to keep our aesthetic concept of leather.

If gift tag needs to be included then the checkbox option has to be selected before checkout.